At Ella Gadget, we strive for complete customer satisfaction. If you’re not entirely happy with your order, here’s how our refund and return process works:

Returns

1. Eligibility: You can return items within 14 days of receipt if they are unused, in their original packaging, and include all accessories.

2. How to Initiate a Return:

   • Contact our customer service team at [your email/contact number] within 14 days of receiving your order.
   • Provide your order number and a brief explanation of the reason for the return.

3. Return Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

4. Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

Refunds

1. Processing Time: If approved, your refund will be processed within 7-10 business days. The refund will be issued in cash upon the return of the item.

2. Exceptions:

   • Certain items may be non-refundable, including opened electronics, personal items, or items damaged due to misuse.

Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order.

If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email protected].